Spa Policies

Please arrive at least 30 minutes prior to your scheduled appointment to allow time for check-in, changing, and preparation. To respect all guests, services begin and end on time. Late arrivals may result in reduced treatment time.

Appointments canceled within 24 hours of the scheduled start time will be charged 50% of the service fee. No-shows will be charged in full.

Please arrive at least 30 minutes prior to your scheduled appointment to allow time for check-in, changing, and preparation. To respect all guests, services begin and end on time. Late arrivals may result in reduced treatment time.

The spa and all treatments are reserved for guests ages 18 and older. Guests ages 12 and up are welcome in the salon for hair and nail services only.

A 20% service charge will be added to all services for your convenience.

Upon check-in, you will be provided with a spa robe and sandals for use during your visit. You may wear your own attire or change in the treatment room if prefer. Spa robes and sandals are also available for purchase in our boutique.

Spa services valued at $135 or more include access to the relaxation lounges, indoor pool, and locker rooms with amenities. Please note that access may be limited due to occupancy or private events. Day passes are NOT available.

Spa guests may enjoy access to the outdoor pool from Memorial Day through Labor Day, excluding Saturdays and holiday weekends.

To maintain a tranquil atmosphere, we kindly request that guests refrain from using mobile phones or electronic devices within the spa. If you need to make a call or use your device, our team will assist you in finding a suitable location outside the spa area.

Please inform your provider of any medical conditions or special needs prior to your service to ensure the best possible care.

For the safety of you and your baby, massage services are only available after your 13th week of pregnancy.

We kindly ask that you leave valuables at home or securely store them in your provided locker. The spa is not responsible for lost or stolen items.